SmartRevenue is able to provide a variety of secret shopping services from basic compliance to advance scenario assessment

 

SmartRevenue Has Conducted Over 500,000 Secret Shops In The Past 5 Years In All 50 State

SmartRevenue's MYSTERY SHOPPING PROCESS:

 
  • Protocols created to evaluate all key areas of service. Protocols include multiple scenarios to fully evaluate all potential deliverables from that area of service.
  • SmartRevenue ethnographers, acting as mystery guests on a randomized and rotational basis will conduct sufficient mystery shops to evaluate each protocol and scenario. Each point of service will be evaluated qualitatively and quantitatively. 
  • A schedule covering a randomized plan will be developed by day and day parts
  • Ethnographic observations of navigation, conversion, and dwell time will be developed
  • All ethnographers will use tablets provide by SmartRevenue including wireless transmission of data
  • A budget will be created for actual purchases of products and services to fully evaluate the services that involve transactions
  • All elements and services for evaluation will be identified for retail, security, and airport services
  • Criteria for evaluation will be developed for all evaluated elements and services including attitude, knowledge, and behavior of staff as well as facility and staff appearance
  • Evaluation scripts and scenarios will developed to meet all criteria
  • Scorecards will be developed for each script and scenario
  • Training materials will be developed for mystery shoppers to support the evaluation scripts and scenarios
     

Learn More

We would welcome the opportunity to review our capabilities and methods with you. Email us for more information: braxton.haulcy@smartrevenue.com